Protecting and connecting the world's submarine cable systems.
Indigo provides system operator support for modern submarine networks, transforming the legacy fault reporting mode into a modern proactive network analysis model, managing the entire system.
With our Systems Operator Support model, Indigo manages the whole subsea system end to end with our 24x7x365 security-aware NOC.
Minimizing submarine cable downtime
Comprehensive 24x7x365 Support: Operating as a fully managed, security-aware NOC (Network Operations Centre), we offer round-the-clock support, serving as the sole point of contact for all client inquiries.
Expertise and Certifications: Our team has cultivated competencies and earned certifications to meet the evolving demands of a diverse and complex market.
Industry Accreditations: As one of a select few service companies, we proudly hold accreditation to ISO 27001 Information Security Management (including subsea), and adhere to NSA and NIST compliance standards.
24x7x365 Security Awareness: Our Security Operations Center (SOC) ensures round-the-clock security.
Controlled and Monitored Environment: Our fully independent equipment is managed with precision, offering a 6-month forensic audit trail through a virtual environment.
Tailored Solutions: We provide bespoke software and tools on a per-user basis for comprehensive control over all activities, enhancing security measures.
Strategic Risk Mitigation: Our team employs cyber threat intelligence specific to equipment, region, and environment, actively working to maximize cable uptime and secure data on the network.
Agile Escalation Support: Our NOC team provides agile support, and seamlessly navigates every point of escalation.
Comprehensive Network Expertise: From securing networks to building IP sec tunnels, installing and commissioning hardware, and proactively monitoring for cable breaks, managing repair ships, our versatile team handles a spectrum of tasks.
Predictive Outage Management: Our overarching goal is to predict and remedy unplanned outages. We achieve this by integrating top-tier engineering talent with cutting-edge technologies, systems, and process automation within our NOC.
Engineering a Digital Future
Find out more about how Indigo can support more than Subsea. We design, deploy, and support subsea, fixed line, data centers, and wireless networks, realizing and maximizing a future of meaningful connections.
How it works
1.
Monitor
The Indigo security-aware NOC uses industry-leading tools and experts to maintain 24x7x365 visibility of customer networks and infrastructure, ensuring performance and security issues are identified quickly and accurately.
2.
Investigate
We use fully managed equipment, bespoke software, troubleshooting techniques, and management systems to detect, diagnose, and resolve potential and active incidents. Our systems and engineers detect anomalies proactively to solve an issue before it becomes service-affecting. Protecting your cable and securing the data on it.
3.
Manage
ISO standards and ITIL processes help ensure all activities are managed, communicated and resolved in alignment with agreed SLAs. Full end-to-end visibility ensures the fastest possible response times to issues and incidents. We have stringent controls across the system operations lifecycle – from onboarding and managing incidents, to change management and service reviews.
4.
Report
We capture every event and variable related to network operations. End-to-end activities surrounding incidents are available and transparent to customers in dashboards and formal reports. We use this data to identify trends and ensure continuous improvement.
Key Services
End-to-end Systems Operator model
We are changing how subsea cables are managed by providing agile support at every escalation point. Our team will leverage the data we collect and build Machine Learning (ML) tools to alert us to preventative actions and predict fault causes.
Infrastructure audits
We offer network and alarm monitoring, allowing detection, remote diagnosis and problem fixes, even before it becomes service affecting.
Commissioning, decommissioning and migrations
Whether you are migrating legacy network equipment/infrastructure to newer technology or simply moving/resizing your existing equipment, our multi-vendor skilled engineers use their years of experience in migrating terrestrial telecoms networks to all types of equipment and technologies.
Remote network monitoring
Our team manages both the dispatch of engineers to site and the required spare parts to ensure SLA adherence. Should the need arise, SLA jeopardy management is owned via the shift team leaders with defined escalation paths. We install a Data Communications Network (DCN) for an added layer of security.
Field engineering services
Our field services operate on an emergency and planned/pre-arranged basis, allowing customers the flexibility to decide and schedule the dispatch of our engineers based on the criticality of the fault/issue. Our experts in PFE (Power Feeding Equipment), and SLTE (Submarine Line Terminal Equipment) ensure the end to end system is always optimised and ready to connect with backhaul networks or directly into local data centres.
Security Operations Center
We have developed an embedded security culture through awareness, education, and empowerment to ensure we deliver a great customer experience. Appropriate security controls are in place and operating effectively to deliver assurance and are at the heart of everything we do. Our DCN and remote access solution provides full end to end visibility ensuring the fastest possible response times to issues and incidents.
Meet the team
By bringing together diverse perspectives and ideas in pursuit of shared goals, we deliver richer experiences for businesses and more meaningful connections for their customers. We respect and empower each other to help us develop professionally and personally.
Lead Architect
Kevin Foley
Kevin is a key player in developing Indigo Subsea innovative solutions. He is in charge of the technical role out as well as R&D. Kevin always keeps the long-term aspirational goals in check whilst rolling out technical solutions.
Principal Subsea Engineer
Jeff Farra
Jeff leads the Indigo Subsea NOC in Denver, USA. He has deep understanding and expertise in supporting and developing optical transport and subsea networks. He is known for technical troubleshooting and problem resolution skills as well as his vision for using new technology to evolve and enhance networks.
Chief Technology Officer & Chief Information Security Officer
William Rendle
With more than 20 years’ experience across technology, cyber security, governance and IT operations, Will brings extensive technical expertise and strong strategic leadership to Indigo as Chief Technology Officer and Chief Information Security Officer.
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