Protecting and connecting the world's submarine cable systems.

Indigo provides system operator support for modern submarine networks, transforming the legacy fault reporting mode into a modern proactive network analysis model, managing the entire system.

With our Systems Operator Support model, Indigo manages the whole subsea system end to end with our 24x7x365 security-aware NOC.

Minimizing submarine cable downtime

Comprehensive 24x7x365 Support: Operating as a fully managed, security-aware NOC (Network Operations Centre), we offer round-the-clock support, serving as the sole point of contact for all client inquiries.

Expertise and Certifications: Our team has cultivated competencies and earned certifications to meet the evolving demands of a diverse and complex market.

Industry Accreditations: As one of a select few service companies, we proudly hold accreditation to ISO 27001 Information Security Management (including subsea), and adhere to NSA and NIST compliance standards.

24x7x365 Security Awareness: Our Security Operations Center (SOC) ensures round-the-clock security.

Controlled and Monitored Environment: Our fully independent equipment is managed with precision, offering a 6-month forensic audit trail through a virtual environment.

Tailored Solutions: We provide bespoke software and tools on a per-user basis for comprehensive control over all activities, enhancing security measures.

Strategic Risk Mitigation: Our team employs cyber threat intelligence specific to equipment, region, and environment, actively working to maximize cable uptime and secure data on the network.

Agile Escalation Support: Our NOC team provides agile support, and seamlessly navigates every point of escalation.

Comprehensive Network Expertise: From securing networks to building IP sec tunnels, installing and commissioning hardware, and proactively monitoring for cable breaks, managing repair ships, our versatile team handles a spectrum of tasks.

Predictive Outage Management: Our overarching goal is to predict and remedy unplanned outages. We achieve this by integrating top-tier engineering talent with cutting-edge technologies, systems, and process automation within our NOC.

Engineering a Digital Future

Find out more about how Indigo can support more than Subsea. We design, deploy, and support subsea, fixed line, data centers, and wireless networks, realizing and maximizing a future of meaningful connections.

How it works
Key Services
End-to-end Systems Operator model
We are changing how subsea cables are managed by providing agile support at every escalation point. Our team will leverage the data we collect and build Machine Learning (ML) tools to alert us to preventative actions and predict fault causes.
Infrastructure audits
We offer network and alarm monitoring, allowing detection, remote diagnosis and problem fixes, even before it becomes service affecting.
Commissioning, decommissioning and migrations
Whether you are migrating legacy network equipment/infrastructure to newer technology or simply moving/resizing your existing equipment, our multi-vendor skilled engineers use their years of experience in migrating terrestrial telecoms networks to all types of equipment and technologies.
Remote network monitoring
Our team manages both the dispatch of engineers to site and the required spare parts to ensure SLA adherence. Should the need arise, SLA jeopardy management is owned via the shift team leaders with defined escalation paths. We install a Data Communications Network (DCN) for an added layer of security.
Field engineering services
Our field services operate on an emergency and planned/pre-arranged basis, allowing customers the flexibility to decide and schedule the dispatch of our engineers based on the criticality of the fault/issue. Our experts in PFE (Power Feeding Equipment), and SLTE (Submarine Line Terminal Equipment) ensure the end to end system is always optimised and ready to connect with backhaul networks or directly into local data centres.
Security Operations Center
We have developed an embedded security culture through awareness, education, and empowerment to ensure we deliver a great customer experience. Appropriate security controls are in place and operating effectively to deliver assurance and are at the heart of everything we do. Our DCN and remote access solution provides full end to end visibility ensuring the fastest possible response times to issues and incidents.

Globally available

Global Logistics
  • A network of global engineering talent, ready to be deployed by our NOC.
  • A fine-tuned logistics service that guarantee spares and replacements are quickly shipped.
  • Minimise downtime and fix problems in any corner of the world.
  • We can provide the necessary in-country presence with our importer/exporter of record  (IOR/ EOR) service to ensure efficient customs clearance of assets.
How we help our customers

Our NOC engineers were monitoring a customer network when they identified a security problem.

Rather than just a quick fix or living with the status quo, they investigated all legacy issues to determine a perfect solution.

Our experts were able to spot anomalies because of their extensive experience in the industry.

In just a few hours that expertise, along with our analytics and automation tools, identified a long-term solution to increase the efficiency of the cable and maximize uptime.

The Amitié subsea cable system

We’ve made it our mission to match its state-of-the-art technology with the highest level of monitoring and security compliance, all run from our subsea NOCs (Network Operations Centres) and supported by our SOC (Security Operations Centre).

Read more: Amitié subsea cable system: Indigo’s proactive support – Indigo (indigotg.com)

Core to our service is the open data communications network (DCN) we use to manage the cable system. It enables our NOC team to track performance and events on a 24x7x365 basis, with every event on the network meticulously analysed and documented in the Indigo trouble ticketing system.

Contact

E: hello@indigosubsea.com

T: +44 7552 816 432

Indigo Office
Denver, CO, 80202

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