Indigo Subsea.
Keeping the world connected.
Indigo Subsea provides system operator support for modern submarine networks, transforming the legacy fault reporting mode into a modern proactive network analysis model, managing the entire system end to end.
With our Systems Operator Support model, Indigo Subsea manages the whole system end to end.
Why Indigo Subsea
- Our fully managed NOC (Network Operations Centre) provides 24x7x365 support and a single point of contact for every kind of client query.
- Our team has built up competencies and acquired certifications to meet increasingly diverse and complex market requirements. We are among a small number of service companies accredited to ISO 27001 Information Security Management.
- We monitor, investigate, manage and report on submarine networks and supporting cable landing stations (CLS) to maximize uptime.
- We are actively building processes and developing systems that will enable us to capture the necessary data and statistics to create machine learning tools to minimize downtime.
- Our NOC team provides agile support at every point of escalation.
- Our goal is to predict and remedy unplanned outages by combining first-class engineering talent with leading-edge technologies, systems, and process automation in our NOC.
Engineering a Digital Future
Find out more about how Indigo can support more than Subsea. We design to innovate, build to evolve, and support to enhance the performance of data centres, fibre, network services and wireless/5G, realising and maximising a future of meaningful connections.
How it works
1.
Monitor
The Indigo NOC uses industry leading tools and experts to maintain 24x7x365 visibility of customer networks and infrastructure, ensuring issues are identified quickly and accurately.
2.
Investigate
We use troubleshooting techniques and management systems to detect, diagnose and resolve potential and active incidents. Our systems and engineers detect anomalies proactively to solve an issue before it becomes service-affecting.
3.
Manage
ISO standards and ITIL processes help ensure all activities are managed, communicated and resolved in alignment with agreed SLAs. We have stringent controls across the system operations lifecycle – from onboarding and managing incidents, to change management and service reviews.
4.
Report
Our engineers designed systems to capture every event and variable related to network operations. End to end activities surrounding incidents are available and transparent to customers in dashboards and formal reports. We use this data to identify trends and ensure continuous improvement.
Key Services
End-to-end Systems Operator model
We are changing how Subsea cables are managed by providing agile support at every escalation point. Our team will leverage the data we collect and build Machine Learning tools to alert us to preventative actions and predict fault causes.
Infrastructure audits
We offer network and alarm monitoring, allowing detection, remote diagnosis and problem fixes, even before it becomes service affecting.
Remote network monitoring
Our team manages both the dispatch of engineers to site and the required spare parts to ensure SLA adherence. Should the need arise, SLA jeopardy management is owned via the shift team leaders with defined escalation paths.
Commissioning, decommissioning and migrations
Whether you are migrating legacy network equipment/infrastructure to newer technology or simply moving/resizing your existing equipment, our multi-vendor skilled engineers use their years of experience in migrating terrestrial telecoms networks to all types of equipment and technologies.
Operational and first-line maintenance
Our field services operate on an emergency and planned/pre-arranged basis, allowing customers the flexibility to decide and schedule the dispatch of our engineers based on the criticality of the fault/issue.
Security Operations Center
We have developed an embedded security culture through awareness, education, and empowerment to ensure we deliver a great customer experience. Appropriate security controls are in place and operating effectively to deliver assurance and are at the heart of everything we do.
How we help our customers.
Our NOC engineers were monitoring a customer network when they identified a security problem.
Rather than just a quick fix or living with the status quo, they investigated all legacy issues to determine a perfect solution.
Our experts were able to spot anomalies because of their extensive experience in the industry.
In just a few hours that expertise, along with our analytics and automation tools, identified a long-term solution to increase efficiency of the cable and maximize uptime.
That is what makes Indigo Subsea unique, special and different.
Meet the team
By bringing together diverse perspectives and ideas in pursuit of shared goals, we deliver richer experiences for businesses and more meaningful connections for their customers. We respect and empower each other to help us develop professionally and personally.
Head of Global NOC Services
Chris Portlock
Chris is responsible for all NOC Services in Indigo. He has been central in identifying innovative technologies to support Indigo Subsea Systems Operator Model. Chris is a STEM Ambassador and would love to talk to anybody wanting to join the industry
Lead Architect
Kevin Foley
Kevin is a key player in developing Indigo Subsea innovative solutions. He is in charge of the technical role out as well as R&D. Kevin always keeps the long-term aspirational goals in check whilst rolling out technical solutions.
Principal Subsea Engineer
Jeff Farra
Jeff leads the Indigo Subsea NOC in Denver, USA. He has deep understanding and expertise in supporting and developing optical transport and subsea networks. He is known for technical troubleshooting and problem resolution skills as well as his vision for using new technology to evolve and enhance networks.
Contact
Indigo Office
17th Street, 7th Floor,
Indigo Subsea NOC Suite,
Denver, CO, 80202
