Indigo Subsea provides system operator support for modern submarine networks, transforming the legacy fault reporting mode into a modern proactive network analysis model, managing the entire system end to end.
With our Systems Operator Support model, Indigo Subsea manages the whole system end to end.
Find out more about how Indigo can support more than Subsea. We design to innovate, build to evolve, and support to enhance the performance of data centres, fibre, network services and wireless/5G, realising and maximising a future of meaningful connections.
The Indigo NOC uses industry leading tools and experts to maintain 24x7x365 visibility of customer networks and infrastructure, ensuring issues are identified quickly and accurately.
We use troubleshooting techniques and management systems to detect, diagnose and resolve potential and active incidents. Our systems and engineers detect anomalies proactively to solve an issue before it becomes service-affecting.
ISO standards and ITIL processes help ensure all activities are managed, communicated and resolved in alignment with agreed SLAs. We have stringent controls across the system operations lifecycle – from onboarding and managing incidents, to change management and service reviews.
Our engineers designed systems to capture every event and variable related to network operations. End to end activities surrounding incidents are available and transparent to customers in dashboards and formal reports. We use this data to identify trends and ensure continuous improvement.
Our NOC engineers were monitoring a customer network when they identified a security problem.
Rather than just a quick fix or living with the status quo, they investigated all legacy issues to determine a perfect solution.
Our experts were able to spot anomalies because of their extensive experience in the industry.
In just a few hours that expertise, along with our analytics and automation tools, identified a long-term solution to increase efficiency of the cable and maximize uptime.
That is what makes Indigo Subsea unique, special and different.
By bringing together diverse perspectives and ideas in pursuit of shared goals, we deliver richer experiences for businesses and more meaningful connections for their customers. We respect and empower each other to help us develop professionally and personally.
Chris is responsible for all NOC Services in Indigo. He has been central in identifying innovative technologies to support Indigo Subsea Systems Operator Model. Chris is a STEM Ambassador and would love to talk to anybody wanting to join the industry
Kevin is a key player in developing Indigo Subsea innovative solutions. He is in charge of the technical role out as well as R&D. Kevin always keeps the long-term aspirational goals in check whilst rolling out technical solutions.
Jeff leads the Indigo Subsea NOC in Denver, USA. He has deep understanding and expertise in supporting and developing optical transport and subsea networks. He is known for technical troubleshooting and problem resolution skills as well as his vision for using new technology to evolve and enhance networks.